Shipping
Shipping at our company is structured to provide a reliable, transparent, and flexible experience, ensuring customers receive their orders in a timely manner while fully understanding the terms of delivery. For standard shipments within the contiguous United States, including APO, FPO, and DPO military addresses, free shipping is automatically applied once the order subtotal meets the required minimum after any discounts are applied. No promotional code is necessary, and the qualifying amount may be updated periodically. Any adjustments to the minimum requirement are shown clearly at checkout, and eligibility is determined by the order total at the time the purchase is made, even if promotional offers change afterward.
Once an order qualifies for shipment, it is processed and prepared for delivery. Standard shipping generally takes three to seven business days after the carrier receives the package, with business days defined as Monday through Friday, excluding federal holidays. While these timeframes represent typical delivery windows, factors beyond control—such as severe weather, transportation delays, or disruptions at the carrier level—may affect actual delivery times.
Some items may face shipping restrictions due to safety or transportation regulations, including aerosols, alcohol-based solutions, or other controlled products. When such restrictions apply, only eligible shipping options are presented at checkout so that customers can make informed decisions. Orders sent to military addresses may require extended delivery times, sometimes reaching up to thirty business days, due to specialized handling procedures rather than standard commercial mail services.
Order processing follows a sequential schedule. Purchases submitted after 2:59 PM Eastern Time are generally processed the following business day. During high-demand periods, such as holiday seasons or promotional events, processing may take longer, which can extend overall delivery times. Expedited shipping options are available for faster delivery, though there are limitations. Orders placed after 1:59 PM Eastern Time are typically processed the next business day, Saturday delivery is generally unavailable, and expedited services may not be offered to locations such as Alaska, Hawaii, U.S. territories, and military addresses. Larger orders may also be ineligible for accelerated shipping, and in select regions, same-day delivery may be provided through third-party services where available locally.
Sales tax is calculated based on the shipping destination and applicable local laws, and the total is displayed clearly during checkout. For customers using parcel forwarding or freight forwarding services, responsibility for the shipment transfers once the package is received by the forwarding company, meaning any subsequent delays, loss, or damage are generally outside the retailer’s responsibility.
The shipping process emphasizes accuracy, clear communication, and timely delivery, aiming to provide a dependable service while keeping customers informed throughout the fulfillment journey. For additional information or assistance with shipping, customers can contact support by email at support@bathandbodyuorks.it.com or by phone at 3 Limited Parkway, Columbus, Ohio 43230, United States.